Privacy Policy

Welcome to Go Live, a service provided by HK Go Live Limited (“Go Live”, “we”, “us’, “our”). Go Live recognizes the importance of protecting your Personal Data and is committed to ensuring that the privacy and security of the personal data each holds. In consideration of the principles and requirements of the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region (the “Ordinance”), this Privacy Policy (“Policy”) explains how Go Live collects, processes, uses, disseminates, or make available of your personal data associated with Go Live services (“Services”).

How do we collect your Personal Data?

“Personal Data” refers to any data which, directly or indirectly, can identify you as an individual or is capable of doing so. We collect and use personal data that we believe is necessary to conduct our Services. Examples of personal data that we may collect and receive include, but not limited to:

Your personal information such as your name, age, date of birth, phone number, email address, preferences, location and mailing address
Details of purchase or order you made and your purchase history
Your payment information such as billing address, credit card information and other information required for placing order or to complete the purchase
Information about your interactions with Go Live Services and Content
Information and communication content through your interaction with us
Device information such as hardware model and serial number, IP address, browser plug-in types, operation system, time zone setting, file names and versions and advertising identifiers or any information that may provide indication of device or app modification
Your information from third party sources, including social media, third party apps and similar technologies

Supply of personal data to us is non-mandatory, but failure to do so may result in us being unable to process your application(s) or to provide services to you.

How do we use your Personal Data?

Your personal data may be used or processed for the following purposes, but not limited to:

To perform a contract with you and carry out our contractual obligations, including the processing of payment transactions, and any other contracts
To provide you with reliable and convenient services and features
To facilitate communications between you and us such as customer services support
To send marketing offers and non-marketing communications to you for promotional and customer management purposes
To deliver the type of Service or Content that may be of interest to you, including tailored advertisements
To personalize and customise your Go Live experience
To invite your feedback for improvements on our services, products, and features
To conduct research, review and analysis
To manage and administer our accounts and record
To conduct checks if necessary regarding your eligibility for using our Services
To ensure the security and privacy protection of Go Live
Abide by our rules or any legal proceedings

Who and How do we disclose your Personal Data?

Your Personal Data will be kept confidential. We do not your personal data to, or share it with third parties, unless exempted by the Ordinance or with your consent. We may share your Personal Data with the following parties:

Duly authorized personnel would have access to your Personal Data as necessary to perform services associated with Go Live
Business Partners with whom we may collaborate in providing services and offer products, or for their use for direct marketing
Advertising Partners, who will be allowed to set cookies or other tracking tools to collect information regarding your activities on our Website. We may also share with them certain selected personal information, such as purchase history and demographic information, to deliver tailored or targeted advertisings to you on other websites
Trusted Third Parties, who is necessary (a) to protect the security or integrity of our Services or our Website; (b) to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety and to take precautions against legal liability; (c) in connection with the management of our business and operations; (d) in the event of a sale, merger, reorganization, change of control or any other similar event, to the extent permitted by applicable law; or (e) as required by applicable law or regulations, to the extent compatible with this Policy

You have the right to ask us not to process your Personal Data for direct marketing purposes or opt-out free-of-charge by contacting us if you do not consent to any of such purposes at any time.

Please note that if you choose to unsubscribe or opt out of marketing communication, you will still continue to receive administrative emails, account summaries and updates to our services.

How do we protect your Personal Data?

We implement a variety of security measures to ensure the safety of your Personal Data when you enter, submit, or access your personal information.

What are your Data Protection Rights?

Go Live would like to make sure you are fully aware of all of your data protection right. You are entitled to the following:

The right to be informed - You have the right to be informed of the collection of your personal data.
The right to access - You have the right to request Go Live for copies of your personal data. (We may charge you a small fee for this service.)
The right to rectification - You have the right to request Go Live to correct any information you believe is inaccurate. You also have the right to request Go Live to complete information you believe is incomplete.
The right to erasure - You gave the right to request Go Live to erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request Go Live to restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object Go Live” processing of your personal data, under certain conditions.
The right to data portability - You have the right to request Go Live to transfer the data that we have collected to others, or directly to you, under certain conditions.
Rights in relation to automated decision making and profiling - You have the right to make a complaint against us with your local data protection supervisory authority.

We shall repond to you within one month upon your request. If you would like to exercise any of these rights, please contact us.

Use of Firebase & Google Analytics

When you use our Services, we may collect information from you automatically through identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS). We use analytics services such as Google Analytics and Firebase Analytics to help understand your behaviours associated with Go Live Services. These analytics uses cookies and other technological methods to collect and store information, including , but not limited to your frequency of visiting our website, the pages you visit, the features you use and the other sites you come across prior entering our website. We use such information to improve our Services, products and features.

How to manage Firebase & Google Analytics?

You may refuse to accept Google Analytics tracking or Firebase tracking by altering the settings on your devices or contact us. However, if you choose not to enable Google Analytics tracking and Firebase tracking, part of our Services may not function properly.

Use of Cookies

Cookies and other similar tracking tools, are small files that are placed on your devices by websites that you visit or certain applications that you opened or downloaded to your devices. The objective of cookies is to maintain the functionalities of applications and to provide business information to the owners of such website or application.

By visiting our website or using our Services, you acknowledge and agree that we may collect your information through cookies, various analytics and tracking tools, or similar technologies, to improve your Go Live experience.

We use Google Analytics to analyze your usage behaviour and preferences on Go Live. The tracking tools allow our website to remember your preferred settings when using the website, such as font size and language.

How to manage Cookies?

You are entitles to decline any of the tracking tools such as, by declining cookies through altering your browser or device settings. However, if you choose not to permit cookies, part of our Services may not function properly.

Third Party Links

We may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for such content and activities of the linked websites. You are responsible to review the privacy policy of the third party websites and understand how your Personal data may be used or processed. Nonetheless, we endeavour to protect the integrity of our Services and welcome any feedback about these sites.

Terms & Conditions

Please also visit our Terms & Conditions section which includes the use, disclaimers, and limitations of liability governing the use of our services.

Changes to our Privacy Policy

We reserve the right to amend or modify the Policy at any time without prior notice. Please make sure you visit the Policy from time to time. Your continued use of Go Live Services after any such alterations without notifying us on any issues, will represent that you are in agreement with our latest Privacy Policy. In case you do not wish to continue using the Service under the new version of the Agreement, you may terminate your account by contacting us.